Frequently Asked Questions

1. What is the shipping time?

  • Lima Metropolitan Area and Callao: 1 to 2 business days.
  • Olva Home Delivery and Shalom Agency: 2 to 3 business days.
  • International Shipping by DHL Express: 3 to 15 business days

    Free national shipping for purchases over S/299. Please note that for Lima Metropolitan Area and some areas of Callao, we ship by motorcycle. The company in charge will contact you for the delivery of your order from Monday to Saturday from 3 pm to 8 pm within that range. Thank you for your understanding and for helping us provide you with better service.


2. Do you offer international shipping?

Yes, we ship worldwide via DHL Express. The shipping cost varies according to the quantity of garments you purchase (based on weight, you can get a quote on our website).


3. How can I place an order?

You can browse our online store, select the products you want, and add them to your cart. Then, proceed to the checkout section, fill in your shipping information, and complete the payment through the available payment methods.


4. What payment methods are accepted?

We accept various payment methods, including credit cards, debit cards, bank transfers, Yape, and platforms like Mercado Pago and PayPal.


5. Can I exchange or return a product?

  • Only size and/or model exchanges are accepted within 10 days of delivery.
  • The garment must be unused, clean, unwashed, and with its original tags.
  • Round-trip shipping costs are covered by the customer.
  • Products purchased with a discount or promotion are not eligible for exchange.
  • Returns only apply in case of a manufacturing defect, after evaluation.

 

6. How do I choose the correct size?

We recommend checking our size guide available for each product. If you are between two sizes, consider the style or fit of the garment. You can also refer to the photos showing the models wearing the garments (model's size mentioned in the description of each product).


7. What if the product arrives damaged or incorrect?

If you received a damaged or incorrect product, please contact us within 48 hours of receiving the order. Provide us with details and photos of the problem so we can resolve it.


8. Do you have loyalty programs or discounts?

Yes, we offer loyalty programs and special promotions. You can subscribe to our email newsletter to receive news about discounts, product launches, and special events.


9. How can I contact customer service?

You can contact us via WhatsApp at +51 907 696 759 or through our social media. Our team will be happy to help you with any questions.


10. Where can I follow brand news?

Follow our social media (Instagram and Tiktok) to stay up to date with the latest news, product launches, and exclusive promotions.


We hope these frequently asked questions help you have a better shopping experience with us. If you have any other questions, please do not hesitate to contact us. We are here to help!

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